18. Are customer service programs able to cater to diverse consumers (e.g. people with disabilities)?
OTHER PLAYS
“Measuring Our Progress” – Working Conditions
10 Examples of Awesome Inclusion Statements
2018 Employee Engagement Survey Results
2018 RBC Employment Equity Report
2020 Global Board Tracker: Who’S Really On Board?
2X Challenge: G5 Development Finance Institutions Commit And Mobilize Close To $2.5 Billion To Global Women’S Economic Empowerment
5 Best Practices For Creating Accessible Forms
5 Reasons Why Your Organization Should Prioritize Gender Equality Reporting
5 Steps To Effective Impact Measurement
7 Brands That Got Inclusive Marketing Right
A Checklist Of Potential Actions: Incorporating Dei In Your Grant-Making Process
A Guide To Community Engagement With People With Disabilities
A Guide To Creating Lgbtq-Inclusive Forms
A policy primer: Guide to developing human rights policies and procedures
A Practical Toolkit to Help Employers Build an Inclusive Workforce
About the 30% Club Canada
AccessAbility: A Practical Handbook on Accessible Graphic Design
AccessAbility: A Practical Handbook on Accessible Web Design
AccessForward Training Modules
Accessibility In Ontario: Information For Businesses
Accessible Employer Self-Assessment
Actively Engaging Women and Girls: Addressing the Psycho-Social Factors
Actively Engaging Women And Girls: Addressing The Psycho-Social Factors
All In: Supplier Diversity 2019 Annual Report/2020 Annual Plan
An Inclusive, Accessible Office 365
An Open Letter On Requiring Diversity From Our Vendors And Partners
Anti-Discrimination Policy
Anti-Discrimination Policy
Aoda Compliance Requirements For Websites
Applicant Accessibility Support
Assessing Resumes of New Canadians
Athletics Canada Rules and Bylaws
Bancosantander Case Study
Basic Employee Orientation and Onboarding Checklist
BBC Diversity and Inclusion Strategy 2016-2020
BBC Diversity Commissioning Code of Practice
Beauty Mark by Shopify Studios
Benchmarking: Ask Catalyst Express
Best Practices In Equity, Diversity And Inclusion In Research
Best Practices in Supplier Diversity: Guidelines
Beyond Diversity: An LGBT Best Practice Guide for Employers
Beyond Inclusion – Equity In Public Engagement A Guide For Practitioners
Bio’S Diversity & Inclusion Toolkit
Board Diversity Policy Template
Board Practices Quarterly Diversity, Equity, And Inclusion
Board Profile & Competency Matrix Tool
Boeing Business Resource Groups
Bridging The Research Gap: A Toolkit On Inclusive Research And Development Practices
Building Diverse Community Based Coalitions
Building Inclusive Boards To Achieve Gender Equality
Building Inclusive Governance: A Toolkit For Non-Profit Boards And Organizations
Camh Community Engagement Framework
Campfire (Competency Assessment Mapping Platform For Industry Responsive Education) Project
CBC/Radio-Canada 2018-21 Diversity and Inclusion Plan
Celebrating and Recognizing Disability in Your Organization
Checklist For Interviewing/Hiring Committees
City Of Toronto Public Consultations
Clearpath Robotics Accessibility statement
Closing The Gender Wage Gap
Closing the Promotability Gap: How Organizations Can Accelerate Gender Balanced Leadership
Communicating the Value of Diversity: “Addressing racial injustice”
Community Engagement Framework: A Guide To Effective Partnership Building
Completing Your Accessibility Compliance Report
Conducting Successful Interviews
Creating A D&I Strategy: Ask Catalyst Express
Creating Accessible Documents And Slide Decks
Creating Accessible Forms
Creating Authentic Spaces: A Gender Identity and Gender Expression Toolkit to Support the Implementation of Institutional and Social Change
Creating High-Quality And Accessible Video
Design For Startups Initiative
Developing a Workplace Anti-harassment Policy
Director Tip Sheet: Filling In The Missing Pieces On Boardroom Diversity
Disability-Related Language and Tips
Discussing Trans and Gender-Diverse People: a Media Reference Guide
Diverse languages for diverse needs
Diversifying The Path To Ceo In Financial Services
Diversity & Inclusion at RBC
Diversity & Inclusion Councils: Toolkit For Diversity And Inclusion Practitioners
Diversity And Inclusion Performance Appraisal Form
Diversity and Inclusion Report 2019
Diversity Disclosure Practices: Diversity And Leadership At Canadian Public Companies
Diversity Recruitment: Ask Catalyst Express
Diversity wins: How inclusion matters
Diversity Wins: How Inclusion Matters
Diversity, Equity, & Inclusion In Canadian Philanthropy
E-Learning Modules: Pay Equity For Small Businesses
eLesson: Unconscious Bias
Employer Guide to Hiring Newcomers: Information & Resources
Employer Leadership To Advance Equal Pay: Examples Of Promising Practices
Employers’ Toolkit: Making Ontario Workplaces Accessible to People With Disabilities
Empowering Women At Boeing
Engaging Your Community: A Toolkit For Partnership, Collaboration, And Action
Enterprise Diversity & Inclusion Report 2019
Equitable Faculty Recruitment And Selection Toolkit
Equity And Diversity Checklist (For Events)
Equity, Diversity and Inclusion in CIHR Funding Programs
Equity, Diversity and Inclusion: A Best Practices Guide for Recruitment, Hiring and Retention
Equity, Diversity, and Inclusion Committees: Getting Started Guide
Ernst And Young Supplier Code Of Conduct
Example Of A Pay Equity Plan Amended For Proportional Value
Example Of A Pay Equity Plan Job-To-Job Comparison Method
Expanding Your Recruitment Pool Through Increasing Diversity, Equity, And Inclusion
Family-Friendly Policies and Other Good Workplace Practices in the Context of COVID-19: Key steps employers can take
Feasibility of Changing the City of Toronto’s Policy on Statutory Holidays
Five Measures Of Growth That Are Better Than Gdp
Gender Equality – A Catalyst For Sustainable Development
Gender Equality Benefits For Business Infographic
Gender equality diagnostic tool
Gender equality strategy guide
Gender-Based Analysis Plus In Impact Assessment
Good Intentions, Imperfect Execution? Women Get Fewer Of The ‘Hot Jobs’ Needed To Advance
Governance And Voting Proxy – 2020
Government Streams for Hiring Foreign Workers
Gsma Case Study: Confronting The Gender Pay Gap Globally
Guide for Small Businesses: Making Your Business Accessible for People with Disabilities
Guide to Flexible Work Arrangements For leaders and employees
Guide to key performance indicators
Guide to writing a code of conduct
Guidelines Governing Membership Of Selection Committees
Guidelines On Developing Human Rights Policies And Procedures
Harvard Implicit Bias Test
Hiring Across All Spectrums: A Report On Broadening Opportunities For Lgbtq2+ Jobseekers
Hiring Practices for Equity in Employment: Interviewing Guide
How To Analyze Your Gender Pay Gap: An Employer’S Guide
How to be a Family Friendly Workplace
How to create an accessibility plan and policy
How to implement equal pay
How To Make Customer Service Accessible
How To Make Information Accessible
How to make the Hiring Process Accessible
How To Make Websites Accessible
How To Set Gender Diversity Targets
How to set gender diversity targets: Guidelines for setting and meeting targets to increase gender diversity in the workplace
How to train your staff on accessibility
How To Write A Job Description
How to Write an Inclusive Job Posting
How to Write Inclusive Job Descriptions
How You Can Take Positive Action In Your Workplace
Improving The Gender Balance On Boards And In Leadership: Relx Case Study
Inclusion, Intention, And Investment
Inclusive Innovation: New Ideas And New Partnerships For Stronger Communities
Inclusive Leadership: Ask Catalyst Express
Inclusive Workplace Toolkit
Indigenous Engagement Guide
Indigenous Long-Term Participant Development Pathway
Indigenous Talent Program
Innovation Is Not The Holy Grail
Innovation Isn’T Just About Tech
Integrating The Sdgs Into Corporate Reporting: A Practical Guide
Kwe-Biz Accelerator For Indigenous Women
Let’S Talk Race: A Guide On How To Conduct Conversations About Racism (2019)
Locking In Your Leadership: Toolkit For Developing The Ironclad Business Case For D&I
Making a Meaningful Difference Through Mentorship (Case Study)
Management Information Circular
Managers’ Guide to Reasonable Accommodation
Meaningful Metrics For Diversity And Inclusion
Mental Health in the Workplace: An Accommodation Guide for Managers and Staff
Ms Infinity Youth Engagement Programs
Ofcom’s annual gender-ethnicity pay audit 2018/19
Onboarding Newcomers: Toolkits for Employers
OPS Inclusion & Diversity Blueprint
Our Guide to Being an Ally
Outsmarting our brains: Overcoming hidden biases to harness diversity’s true potential
Portrayal Guidelines for Gender Balanced Representation
Program Toolkit: Supported Employment Program
Project Application Guide: The Path to Supercluster Funding
Providing Best Practice Resources In Universal Design
RBC Diversity & Inclusion Blueprint 2020
Reporting on Diversity Checklist
Sdgs Emerging Practice Guide
Search Committee Guidelines
Seven Studies on How Diversity and Inclusion Make for Better Marketing
Speak Up!: Responding to Everyday Bigotry
Sponsoring Women to Success
Sponsoring Women to Success
Sponsorship And Mentoring: Ask Catalyst Express
SSHRC Applicant Dashboard
Starting Your Health and Safety Program
Strategy Matters: Evaluating Company Approaches For Creating Inclusive Workplaces
Supplier Diversity In Canada
Supplier Diversity Playbook: Guidelines to Establishing a Successful Supplier Diversity Process
Support for Diverse Groups
Supporting the journey: Gender transition in the global workplace
Tackling Sexual Harassment In The World Of Work
Terms of reference for the Diversity and Inclusion Committee
The Business Case For D&I: Ask Catalyst Express
The Business Case for Supplier Diversity in Canada
The Business Case For Women On Boards
The Community Well-Being Index
The Employer’s Roadmap: Hiring & Retaining Internationally Trained Workers
The Gender Pay Gap: Ask Catalyst Express
The Magnet Student Work Placement Program
The Roadmap To Pursue Gender Equality In The Workplace: Goal Setting
Three Ways To Improve Diversity, Equity, And Inclusion In Philanthropy
Tip Sheet 1: How to Create Barrier-Free Job Descriptions
Tip Sheet 3: How to Conduct a Culturally-Sensitive Job Interview
Tips for Hiring Aboriginal Employees
Tips for Screening Resumes
Tool #9: Increasing Efficiency through Job Customization
Tool 1 Culturally-Competent Screening Tool
Transgender Inclusion in the Workplace: A Toolkit for Employers
Ubc Indigenous Strategic Plan: Sample Performance Measurement Framework
Unconscious Bias Training Module
Understanding Unconscious Bias: Ask Catalyst Express
United Kingdom: Committee Of Advertising Practice Rules Against Gender Stereotyping
University of Victoria Guide on Inclusive Language
Using compensation to drive action on diversity, equity and inclusion
Web Accessibility Tutorials
What Your Company Should Know About Sponsorship And Mentorship In The Workplace
White Privilege: Unpacking the Invisible Knapsack
Why Diversity and Inclusion Matter: Quick Take
Why Diversity And Inclusion Matter: Quick Take
Why do Indigenous people leave their jobs?
Why Tech Innovation Isn’T The Answer Everyone Thinks It Is
Women For Sustainable Energy
Women in Communications and Technology Recognition Program and Awards
Women’S Empowerment Principles (Weps) In Action: Case Study: Enel Group
Creating The Culture Of Inclusion
Women’S Empowerment Principles (Weps): Gender-Responsive Procurement
Women’S Leadership Development At A Global Scale: Capgemini Case Study
Words Matter: Guidelines on using inclusive language in the workplace
Workinculture – Diversity And Inclusion Policy
Workplace Accommodation Guide
Workplace Accommodation Guide
Workplace Harassment Under Ontario’S Occupational Health And Safety Act
Xerox Supplier Diversity Program
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EN