5. Is diversity considered in designing and developing products and programs?
Guide for Small Businesses: Making Your Business Accessible for People with Disabilities
The Conference Board of Canada has a guide for small businesses to meet accessibility standards in the Guide for Small Businesses: Making Your Business Accessible for People with Disabilities. The guide has a checklist and guideline for people with disabilities for customer service, information and communications, employment, design of public spaces, and AODA requirements for small businesses.