Diversity Across the Value Chain

Understand the impacts of diversity and inclusion efforts at every step to take them even further

Expert management consultant Peter Drucker has famously stated, “What gets measured, gets managed.” Tracking the implementation of diversity and inclusion initiatives is key to improve accountability, communicate progress, and increase buy-in from organizational stakeholders. Areas in need of additional support may also be identified within this process. The DAT can connect organizations with existing data, guidance, and best practices to inform an effective measurement and tracking strategy.

CHECKLIST

Procurement

  1. Is the importance of diversity considered and communicated in procurement processes?
  1. Are partners in the procurement process evaluated on their diversity and inclusion practices and policies?

Product Development

  1. Does the organization offer the same number and quality of program choices to people of diverse groups?

Marketing

  1. Does the organization consider and communicate the importance of diversity in its marketing programs?

See the Plays:

  1. Is the importance of diversity and inclusion communicated in marketing programs?
  1. Is the importance of diversity considered and communicated in media buys?

Communication

  1. Is the importance of diversity communicated in all its publications (internal and external)?
  1. Is there a policy requiring inclusive language and images in all organizational communications and promotional material?
  1. Is there inclusive language and images in all communications and promotional material?
  1. Does the organization ensure that stereotypes about diverse groups have been eliminated in all media?
  1. Does the organization profile women and diverse people as role models and focus on their skills, achievements and contributions?
  1. Does the organization recognize the contributions, skills and expertise of women and diverse people in award and recognition programs?

Customer Service

  1. Is diversity considered in designing and developing customer service programs and policies?
  1. Are consumer service representatives diverse?
  1. Are consumer service representatives given diversity and inclusion training to efficiently deal with diverse clients?
  1. Does the organization’s framing of innovation allow for multidisciplinary and cross sectoral opportunities? Is innovation limited to technology and technological development?